A Food Services Study
High Volume Fast Restaurant and Pizzeria
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Birdcall
Agent Call Router
Total Inbound Calls
5,596
5,596
High Volume Fast Casual Restaurant and Pizzeria
$2M Revenue
$2M Revenue
Our voice agents gave the team valuable time to focus on what they do best.
Customer Calls
Carryout Order Related
- Answer General FAQ's
- Answer Questions About Menu Items
- Take Carryout Orders
- Forward Delivery Orders
Business Calls
Non Carryout Order Related
- General Business Related Enquired
- Requests to Speak to Manager
- Personnel Questions
- Delivery Orders
- Catering Requests
Call Analysis
5,596 Calls Over 63 Days
Staff Answer Rate
93.2%
Staff Missed Calls
6.8%
Staff Overall Orders Missed
145
5,596 calls, 6.8% missed, 38% routed
Birdcall Answer Rate
100%
5,596 Calls Taken
Birdcall Order Calls Resolved
62%
2,250 Orders Taken 1,176 Inquiry / Misc Calls
Birdcall Business Calls Routed
38%
2,170 Calls Routed Store handled deliveries
Order Taking Savings
5,596 Calls Over 63 Days
Traditional Staff Overhead
$6,847
$10.45/hr + 30% Overhead @ 8hrs @ 63 Days
Staff Cost Per Order
$3.04
Birdcall Service Cost
$1,000
$500 Per Month, 2 Months
Birdcall Cost Per Order
$0.44
$1,000 / 2,250 Orders
Savings Per Order
$2.60
Birdcall Total Order Net Savings
$5,847
Upsell Revenue
The Upsell experience can be fully customized. By location, when to upsell, what to upsell. In this case:
"Would you like to add Bread Sticks to your order?"
Birdcall Upsell Offer
100%
2,250 Orders Taken
Birdcall Upsell Conversion
15%
338 Upsell Converted
Birdcall Upsell Revenue
$1,690
338 Upsells @ $5.00 avg
Birdcall Total Upsell Revenue
$5,847
Total Economic Advantage
2,250 Orders Over 63 Days, Average order $30.00, Gross Revenue $67,500
BirdCall Service Cost
$1,000
ROI =
Bottom Line NET Savings
$5,847
Upsell Revenue
$1,690
Missed Call Revenue
$9,450
315 calls @ $30
5 missed Orders a day
Assumes not all calls are orders
5 missed Orders a day
Assumes not all calls are orders
Additional Revenue
2,170 Calls Routed Store handled deliveries
Talk to us about a pilot program
Talk to us